ZORUNLU VATANDA?LIK DAVRANI?ININ ?? PERFORMANSINA ETK?S?: PS?KOLOJ?K RAHATLI?IN DÜZENLEY?C? ROLÜ

Compulsory citizenship behavior is the extra workload that employee exposed to outside of job description. The performance effected by physical and psychological weight workload. However, self-confidence motivation provided comfort can regulate effect compulsory on performance. aim this research examine moderator role in sample consists 203 people working field service private sector. Convenience sampling method was used research, SPSS.23 statistical program multiple regression technique were used. In demographic questions, behavior, scales According results negatively significantly. another result has been determined. show negative effects increasing workloads work stress today's business conditions be regulated factors such as trust, support sharing ideas. context, it hoped will contribute HR experts, managers employees terms productivity.